Privacy and Security Policy
Privacy and Security Policy
All services provided in our store and through www.francovital.com are owned and operated by AYKA OPTIK Gida Koz. Tem. Paz. San. Ve Tic. Ltd. Sti., registered at Sakarya Cad. No1/23 Kizilay / Ankara.
Our company may collect personal data for various purposes. The following explains how personal data is collected and protected.
Personal information such as name, surname, company details, phone number, address, or email address may be collected through membership processes, forms, and surveys as required by the nature of the service.
Our company may periodically send campaign information, new product announcements, and promotional offers. Members may set these preferences during registration, update them later from their account area, or manage them through the link included in notification messages.
Personal information transmitted electronically through our store or by email during approval processes will not be disclosed to third parties outside the purposes and scope defined in the User Agreement.
Our company may record and use IP addresses to identify system-related issues and resolve service-related problems or disputes quickly. IP addresses may also be used to identify users in a general manner and obtain demographic information.
Our company may use requested information for direct marketing purposes by itself or through its business partners, also outside the purposes defined in the Membership Agreement. Personal information may also be used to contact the user when necessary.
Information requested by our company, information provided by users, or transaction-related information may be used for statistical evaluations, database creation, and market research without disclosing members’ identities.
Our company undertakes to keep confidential information private, to treat this as a confidentiality obligation, and to take all necessary measures to prevent confidential information from becoming public, being used without authorization, or being disclosed to third parties.
Credit Card Security
Our company prioritizes the security of credit card holders who shop through our online stores. Your credit card information is never stored in our system.
You can check for a key or lock icon in your browser to understand that you are on a secure site. This icon indicates that your information is encrypted and protected. Such information is used only in connection with the sales process and in line with your instructions.
Credit card information used during shopping is encrypted independently from our shopping sites using 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. Once the card is approved, the transaction may continue.
Because card-related information cannot be viewed or stored by us, third parties are prevented from accessing such information under any circumstances.
For online credit card orders, payment, billing, and delivery address details may be reviewed by our company against credit card fraud.
For first-time orders, financial information and address/phone details may need to be confirmed before the order proceeds to procurement and delivery. The credit card holder or the relevant bank may be contacted for this verification when necessary.
Only you can access and change the information you provide during membership. As long as you keep your login credentials secure, others cannot access or modify your information.
Membership transactions are performed within a 128-bit SSL secure environment. This is an internationally accepted strong encryption standard.
Online shopping sites that clearly provide address and phone information, as well as customer service channels, are more commonly preferred. This helps users obtain more reliable information about the company before shopping.
We recommend checking whether an online shopping site includes the company’s clear address and phone number. Before shopping, you may note the phone and address information of the store and confirm by phone if needed. All online shopping sites owned by our company include our company information and address.
Mail Order Credit Card Information Security
Identity and credit card information sent to us through the mail-order credit card method will be kept by our company in accordance with confidentiality principles.
This information is retained for 60 days against possible bank-related credit card charge disputes and is then destroyed.
If any amount other than the approved mail-order form amount for the ordered products is charged to your card, you may object to the bank and prevent payment of the relevant amount.
Third-Party Websites and Applications
Our store may provide links to other websites. Our company is not responsible for the privacy practices or content of websites accessed through these links.
Advertisements published on our site may be delivered to users through our advertising business partners.
The principles of this Privacy Policy apply only to the use of our store and do not cover third-party websites.
Exceptional Cases
In the limited cases listed below, our company may disclose user information to third parties outside the provisions of this Privacy Policy:
- To comply with obligations imposed by laws, decrees, regulations, and other applicable legal rules issued by competent legal authorities.
- To fulfill and implement the requirements of the Membership Agreement and other agreements concluded with users.
- When information about users is requested within the scope of an investigation or inquiry duly conducted by competent administrative or judicial authorities.
- When providing information is necessary to protect users’ rights or security.
Email Security
Never include your credit card number or passwords in emails you send to our customer service regarding any order.
Information contained in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted through emails under any circumstances.
Browser Cookies
Our company may obtain information about users who visit our store and their use of the website through a technical communication file known as a cookie.
Cookies are small text files sent by a website to the user’s browser to be stored in memory. They make internet use easier by storing site status and preferences.
Cookies help obtain statistical information such as how many people visit the site, for what purpose, how many times, and how long they stay on the site.
Cookies may also help generate dynamic advertisements and content from user-specific pages. Cookies are not designed to retrieve data or personal information from memory or your email.
Most browsers are initially designed to accept cookies. Users may change browser settings to block cookies or receive a warning when a cookie is sent.
Our company may amend this Privacy Policy at any time by publishing it on the site, sending an email to users, or announcing it on the website. Changes become effective on the date of publication.