Our company protects consumer rights and prioritizes customer satisfaction after sales. Any dissatisfaction, production and service-related problems you may experience with the products you purchase from our online sales site are meticulously evaluated and resolved as soon as possible.
You can find below the conditions necessary for us to serve you better and faster in terms of product return; If any of these are missing, product return is not accepted.
WHAT WE NEED FOR A REFUND
Returns will not be accepted if the removable, fragile security tag on the stem of the glasses is damaged or removed.
Product to be returned,
The shipment/invoice issued for the product to be returned must be visible on the package (with all copies),
Return transactions of orders whose invoice is issued on behalf of the institutions cannot be completed unless a return invoice is issued,
Click here for the malfunction and return request form.
PRODUCT TO BE RETURNED
a- The return of products whose packaging is worn out, wiping cloth gelatin is opened, the product is used, destroyed, warranty certificate is worn out, FRANCO VITAL SECURITY LOCK is opened, etc. cannot be accepted. The reminder note about the safety lock is also shared with our valued customers during shipment with the product packaging.
b- The product to be returned must be delivered within 14 days as received, complete and undamaged with standard accessories.
DELIVERY NOTE / INVOICE OF THE PRODUCT TO BE RETURNED
a- For the return process, the delivery note / invoice of the product must be sent.
ABOUT OTHER TERMS and RETURN SHIPPING CHARGES
a- If the product / products you want to return are defective, if they are sent by our contracted cargo companies, the shipping fee is covered by our company.
b- If the products received by our Quality Assurance department are delivered in accordance with the return conditions, the refund of the product amounts will be processed within 3 business days at the latest after the product reaches us. You will be informed about your return process via e-mail sent by our teams. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to the credit card are reflected in the account within 7-10 days.
c- The refund of the refund to your credit card by your bank is made according to your payment method (in installments or in advance). Reflecting the refund to your credit card in installments is entirely your bank’s practice. You can get detailed information from your bank on the subject.
d- You can send the products you will return free of charge with Domestic Cargo.
SHIPMENT OF THE PRODUCT TO BE RETURNED
The product to be returned can only be received by the cargo companies we have contracted. Apart from this, the return of the products that reach our hands with any other cargo company and the transportation cost will not be accepted.
General return conditions are as follows;
- Returns must be made with the original box or packaging.
- Returns of products whose original box / packaging has deteriorated (for example: products with a cargo label pasted on the original box and taped with cargo duct tape are not accepted), which have lost their resalability and cannot be purchased by another customer are not accepted.
- The original delivery note (all copies you have) must be sent with the product you want to return.
- If the product / products you want to return are defective, the shipping fee is covered by our company. In this case, you need to ship with contracted cargo. In other cases, the shipping fee belongs to you.
Dear customers, you can cancel your orders that you have placed incorrectly or have given up. Sometimes mails are checked late due to the intensity. There is a possibility that the product has been shipped. If the product has not been shipped in the cancellation process, the entire fee is refunded by the method you perform the transaction.
PRODUCT RETURN ADDRESS and COMPANY CODE:
You can deliver your products with our contracted cargo company Domestic Cargo by the following methods. It is enough to specify the recipient code as “358 544 000 AYKA OPTIK “.
AYKA OPTIK Food Koz. Tem. Paz. San. And Tic. Ltd. Sti. Center Sakarya Cad. No1/23 Kızılay / Ankara
Tel: +90 (312) 465 0454